Politique de remboursement

Last Updated: 10 September 2026

We want you to be satisfied with your purchase. If you need to request a return, please review the conditions below.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused, unopened where applicable, with any original tags or seals intact, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at info@fillnew.com.

If your return is accepted, we will provide instructions on how and where to send your package. Please do not send products back without first contacting us and receiving return instructions. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the product received was incorrect, damaged or defective.

For any questions regarding returns, please contact info@fillnew.com.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If an item is defective, damaged during delivery, or you receive the wrong product, please contact us as soon as possible at info@fillnew.com so that we can review the issue and provide an appropriate solution.

We may request photographs or other reasonable information to help us assess the issue.

Exceptions / Non-Returnable Items

Certain products cannot be returned for health, hygiene, safety or product-integrity reasons once they have been opened, unsealed or used.

We may also be unable to accept returns of:

Personalized or custom-order products;
Products that have been opened, used or altered;
Products with damaged or removed seals;
Products that cannot be resold for health or hygiene reasons once unsealed;
Gift cards; and
Items marked as final sale, where permitted by applicable law.

If you are unsure whether your item is eligible for return, please contact us at info@fillnew.com before sending it back.

Nothing in this section limits any mandatory rights you may have under applicable consumer law.

Exchanges

If you would like a different product, please contact us first.

Where a direct exchange is not available, the simplest option is to return the eligible item and, once the return has been accepted, place a separate order for the replacement product.

European Union – 14-Day Right of Withdrawal

If you are a consumer purchasing online within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without having to provide a reason, subject to the exceptions provided by applicable law.

Certain sealed goods may not be eligible for return after they have been unsealed where they are unsuitable for return for health-protection or hygiene reasons.

To exercise your right of withdrawal, contact us at info@fillnew.com within the applicable 14-day period.

Products should be returned in their original condition and packaging where reasonably possible. You may be responsible for the direct cost of returning the goods unless otherwise required by law or agreed by us.

Your statutory consumer rights remain unaffected.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank, card provider or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@fillnew.com.