Shipping policy

Last updated: September 10, 2026

At Fillnew.com, we aim to process and deliver orders as efficiently and reliably as possible. Please review the information below before placing your order.

Order Processing

Orders are processed after payment has been successfully confirmed and are subject to product availability.

Once your order has been prepared or handed over for shipment, it may no longer be possible to change or cancel it.

If there is an issue affecting the processing of your order, we will contact you using the contact details provided at checkout.

Shipping Options & Costs

Available shipping methods, shipping charges and estimated delivery times are displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, weight and selected delivery method.

Estimated Delivery Times

Delivery times shown at checkout are estimates and may vary depending on the destination and carrier.

Although we aim to have orders delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including carrier disruptions, customs processing, weather conditions or other transportation issues.

Delivery Information

Please make sure your name, delivery address, postal code, telephone number and other order information are complete and correct before submitting your order.

Customers are responsible for providing accurate delivery information.

If you notice an error after placing your order, please contact us as soon as possible at info@fillnew.com. We will try to assist, but we cannot guarantee that delivery details can be changed once an order has been processed or dispatched.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking details.

International Orders

International shipments may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout, any applicable import duties, taxes or customs charges are the responsibility of the customer and are not included in the product or shipping price.

Customs procedures may occasionally affect estimated delivery times.

Delayed or Missing Deliveries

If your order has not arrived within the expected delivery period, please contact us at info@fillnew.com with your order number.

We will review the available tracking information and, where appropriate, contact the shipping provider to help determine the status of the shipment.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If your package arrives damaged or you receive an incorrect item, contact us as soon as possible at info@fillnew.com.

We may ask you to provide photographs of the package and products so that we can review the issue and determine the appropriate solution.

Returned or Undeliverable Packages

If a shipment is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, or another issue preventing delivery, please contact us so that we can review the available options.

Additional shipping charges may apply if the order needs to be sent again where the failed delivery was caused by incorrect customer information or circumstances within the customer's control.