Privacy policy

Last updated: September 10, 2026

Fillnew.com (“Fillnew”, “we”, “us” or “our”) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Fillnew.com is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process and disclose your personal information when you visit or use our website, make a purchase or other transaction, communicate with us, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your information is handled as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been collected anonymously or properly de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, telephone number and email address.
  • Financial and payment information, including payment details, transaction information, payment method and payment confirmation. Payment information may be processed directly by Shopify or our payment service providers.
  • Account information, including your username, password, preferences and account settings.
  • Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, and information about previous transactions.
  • Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
  • Device information, including information about your device, browser, network connection, IP address and other online identifiers.
  • Usage information, including information about how and when you access, interact with or navigate the Services.

Personal Information Sources

We may collect personal information:

  • Directly from you, including when you create an account, make a purchase, use the Services, contact us or otherwise provide information to us.
  • Automatically through the Services, including information collected from your device and through cookies and similar technologies.
  • From our service providers, including companies that provide technology, payment processing, shipping, analytics, customer support and other services on our behalf.
  • From our business partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing and Improving the Services

We may use your personal information to:

  • Process and fulfil orders;
  • Process payments;
  • Create and manage customer accounts;
  • Arrange shipping and delivery;
  • Process returns, refunds and exchanges;
  • Remember your preferences;
  • Provide customer support;
  • Send important information concerning your orders or account;
  • Enable customer reviews or other website features; and
  • Improve and personalize your shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional purposes.

This may include sending promotional communications by email or other permitted channels and displaying advertisements that may be based on your previous purchases, interests or interactions with the Services.

Where consent is required by law, we will obtain the appropriate consent before sending such communications or using information for certain advertising purposes.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate accounts;
  • Provide a secure shopping and payment experience;
  • Detect and prevent fraud;
  • Investigate suspicious, illegal or malicious activity;
  • Protect our customers, website and business; and
  • Maintain the security and integrity of the Services.

If you create an account, you are responsible for keeping your account credentials confidential.

Communicating With You

We use personal information to communicate with you regarding your orders, account, enquiries, requests and our business relationship with you.

Legal and Regulatory Purposes

We may process personal information where necessary to comply with applicable laws, legal obligations or valid legal requests, respond to governmental or regulatory authorities, establish or defend legal claims, resolve disputes and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary for the operation of our Services, including:

  • Shopify and service providers that provide website hosting, payment processing, IT services, analytics, customer support, cloud services, fulfilment and shipping;
  • Payment providers and financial institutions involved in processing transactions;
  • Shipping and logistics providers where necessary to deliver your order;
  • Business and marketing partners, where permitted by applicable law;
  • Our affiliates or companies within our corporate group, where applicable;
  • Third parties where you specifically request, direct or consent to the disclosure; and
  • Authorities, courts or other parties where required by law, necessary to enforce our rights, protect the Services, prevent fraud or respond to valid legal proceedings.

Personal information may also be disclosed as part of a legitimate corporate transaction, such as a merger, acquisition, restructuring or sale of business assets, subject to applicable law.

Relationship With Shopify

Our Services are hosted and supported by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve Shopify's services and our online store.

Information submitted through the Services may therefore be transmitted to and processed by Shopify and relevant service providers, including in countries other than the country in which you reside.

Certain Shopify features may use information concerning your interactions with our store, other merchants and Shopify to provide enhanced functionality, analytics, fraud prevention, personalization or advertising services.

In circumstances where Shopify independently determines how and why certain information is processed, Shopify may be responsible for that processing.

You can learn more through the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also access Shopify's privacy portal at:

https://privacy.shopify.com/en

Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with the Services, improve functionality, maintain security and, where permitted, support analytics and advertising.

Where required by applicable law, non-essential cookies will be used based on your consent.

You may manage applicable cookie preferences through the options made available on the website and through your browser settings.

Third-Party Websites and Links

The Services may contain links to websites or online services operated by third parties.

We do not control these third-party services and are not responsible for their privacy, security or other practices.

If you follow a link to a third-party website, we recommend reviewing that third party's privacy policy and terms before providing personal information.

The inclusion of a third-party link on Fillnew.com does not, by itself, imply endorsement of that third party or its content.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age at which they may independently consent to the processing of their personal information under applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at info@fillnew.com so that we can review the matter and, where appropriate, delete the information.

We do not knowingly sell or share, as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security of Your Information

We use reasonable administrative, organizational and technical measures designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We recommend that customers avoid sending highly sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide the Services;
  • Maintain customer accounts;
  • Fulfil and document transactions;
  • Comply with legal, tax and accounting obligations;
  • Resolve disputes;
  • Prevent fraud; and
  • Establish, exercise or defend legal claims.

The applicable retention period depends on the nature of the information, why it was collected and any legal requirements applicable to us.

When personal information is no longer required, we may delete or anonymize it in accordance with applicable law.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Right of access – to request information about the personal information we process about you.
  • Right to correction – to request correction of inaccurate or incomplete personal information.
  • Right to deletion – to request deletion of your personal information in circumstances provided by law.
  • Right to data portability – to receive certain personal information in a structured, commonly used and machine-readable format and, where applicable, have it transmitted to another organization.
  • Right to object – to object to certain processing of your personal information.
  • Right to restriction – to request that processing of your personal information be restricted in certain circumstances.
  • Right to withdraw consent – where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
  • Right to complain – you may have the right to lodge a complaint with the competent data protection authority.

These rights are not absolute and may be subject to conditions or exceptions under applicable law.

To exercise your rights, please contact us at info@fillnew.com.

We may need to verify your identity before processing certain requests. We will respond within the period required by applicable law.

You will not be discriminated against for exercising your applicable privacy rights.

Marketing Communications

You may unsubscribe from promotional emails at any time by selecting the unsubscribe option contained in our marketing emails.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, account notices or responses to your enquiries.

European Economic Area and United Kingdom

If you are located in the European Economic Area (“EEA”) or United Kingdom, our processing of personal information will rely on an appropriate legal basis where required, including:

  • Performance of a contract with you;
  • Compliance with a legal obligation;
  • Our legitimate interests or those of a third party, where those interests are not overridden by your rights;
  • Your consent, where consent is required; or
  • Another legal basis available under applicable law.

Where we rely on consent, you may withdraw it at any time.

Complaints

If you have concerns about how we process your personal information, please contact us first at info@fillnew.com, and we will review your concern.

If you are located in the EEA, you also have the right to lodge a complaint with the competent supervisory authority.

For customers in Lithuania, the supervisory authority is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija – VDAI).

Information about EEA supervisory authorities is also available through the European Data Protection Board.

International Transfers

Your personal information may be transferred, stored or processed outside the country in which you live.

Where personal information is transferred outside the EEA or United Kingdom and applicable law requires additional safeguards, we will rely on recognized legal mechanisms, such as an adequacy decision, the European Commission's Standard Contractual Clauses, applicable UK transfer mechanisms, or another lawful transfer mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services or applicable legal and regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on the website and update the “Last updated” date.

Where required by applicable law, we will provide additional notice of material changes.

Contact

If you have questions about this Privacy Policy, our privacy practices or would like to exercise your applicable privacy rights, you may contact us using the following details:

Trade name: Fillnew.com
Email: info@fillnew.com
Phone: +370 625 76145
Address: Vilniaus gatvė 2, 59400 Stakliškės, Lithuania

For the purposes of applicable data protection law, the entity responsible for operating Fillnew.com is the controller of personal information processed through the Services.