Frequently asked questions
Find answers to common questions about browsing and ordering from FILLNEW.
Please review the product information and our store policies before checkout. If you need help with a product or an order, contact us.
Frequently asked questions
Who can purchase from FILLNEW?
The catalogue is intended for qualified aesthetic professionals, clinicians and licensed practitioners purchasing for themselves or their practice. Review each product page and confirm the product is appropriate for your professional use before checkout.
What product details should I check before ordering?
Check the product name, pack size, manufacturer, active substance details, storage guidance, expiry information when provided, and all usage limitations before placing an order.
How should products be stored on arrival?
Follow the storage guidance printed on the packaging and in the manufacturer’s instructions for use. Check the packaging on delivery and contact support before use if anything appears damaged.
Where can I review shipping and returns?
Shipping, delivery, return, and refund policies are linked in the footer and should be reviewed before checkout.
What happens at checkout?
Checkout shows final order details, contact information and available completion steps. Review all order information before submitting.
Do I need an account?
You can browse the catalogue without an account. Account features may be used for order history, saved details, and future buyer benefits where available.
Can I order in larger volumes for my clinic?
Contact support with the product names and quantities you need and the team will confirm what is available. Replace this answer with your approved wholesale terms.
How do I contact support?
Use the support page for order, product, or policy questions. Include the product name and order number when relevant so support can respond faster.
